Warranty Claim

Your serial number can be found on your box and on the bottom of the unit As we are authorized distributors for Arizer we collaborate with them for quick service and warranty replacements in Europe. To initiate a warranty claim, please email the following information in English to service@arizer.com:


Subject: Requesting warranty

Purchased from: MagicVaporizers
Purchase date:
Your full name:
Your full address:
Serial number:
Description of your issue:


The serial numbers of Arizer units are located on the box and underneath the vaporizer.

You will also need to attach a copy of your MagicVaporizers invoice (it can be found attached to the shipping email you received from us). Your serial number can be found on the box and starts with BL followed by 6 to 10 digits. Your serial number can be found on your box and on the bottom of the unit Your serial number is engraved on the back of the device. Your serial number is the cap of the device. Your serial number is beneath the QR code sticker located inside the bottom part of the box (underneath the black insulation).

Fenix vaporizers manufactured in 2022 or later have the serial number engraved on the device. Your serial number can be found on your box. It starts with SM followed by 6 to 10 digits. The serial number for a FocusVape vaporizer is located at the bottom of the device and starts with FVA. Your serial number is engraved on the bottom of the device. As we are authorised distributors for PAX we collaborate with them for quick service and warranty replacements in Europe. To initiate a warranty claim, go to https://eu.pax.com/account/register and do the following:

1. Choose your country (if your country is not there - select “Other”.)
2. Create an account and log in.
3. Go to the “My Devices”-page and register your device. Once registered, the device will receive a 10-year-warranty.
4. Choose to open a warranty claim with the device you just registered.

PAX will reply to you shortly after with instructions on how to send it back for repair. Your serial number is beneath the QR code sticker located inside the bottom part of the box (underneath the black insulation). If you require warranty assistance for a Storz & Bickel product, you need to follow the steps described here: https://www.storz-bickel.com/en/initiate-rma

All Storz & Bickel warranty cases must be registered on their website and not on this page. Wolkenkraft vaporizers manufactured in 2022 or later have the serial number engraved on the device (for the FX Mini: on the side where the mouthpiece unit is attached, but you need to remove the mouthpiece unit to see it). The serial number is on the side of the box your XMax vape came in. It starts with T followed by digits and ends with G.